Cotton Blossom Studio Shop Policies

TURNAROUND TIME

Everything is custom and handcrafted to order. Our current turn around time is 1-2 weeks.

Turnaround time changes based on the volume of orders. Please note that November and December are very busy months and the turnaround time for this can be up to 4 weeks.

SHIPPING

We ship with USPS, FedEX, and UPS

FedEX and UPS do not deliver to a PO Box, so please only use a physical address to avoid any shipping & delivery delays.

SHIPPING CARRIER / DELIVERY TURNAROUND

  • USPS Priority Mail: 2-3 business days

  • USPS First Class Mail: 2-5 business days

  • UPS Ground: Up to 5 business days

  • FedEx Home Delivery: Up to 7 business days 

TRACKING

Email notifications with tracking are sent once your item(s) ship. Please allow a full business day to start seeing updated scans from all carriers.

All orders ship to the address provided at checkout. Please make sure your shipping address is correct. We are not responsible for packages once they have left the shop. This includes (but not limited to) shipping delays, carrier errors, undeliverable due to incorrect address, stolen, or packages that are damaged or destroyed in transit. It is the responsibility of the customer to file a claim directly with the shipping carrier in the unlikely event of a problem in shipping, but of course we will be happy to assist in any way we can.

LOCAL CUSTOMERS - NH & MAINEAHS

Are you local? Local pickup is available! Message shop prior to ordering.

ORDERING

Many of our products are available in a variety of sizes, finishes, styles and colors.  Please carefully select your product options prior to ordering. Custom inquiries are welcome, and we'd be happy to do a finish that matches your color scheme. Please message shop prior to ordering if you require customization.

RETURNS/CANCELLATIONS 

As a maker of handmade products we take special measures to achieve the quality and attention to detail that our customers have come to know and love about our products. Production on orders may begin almost immediately after receipt of order, and as it's just me, I cannot always get to messages before they go into production.  Therefore, orders may not be cancelled for any reason.

We do not accept returns or refunds. Each order is handmade to order per the customer's custom design selections. The customer is responsible for all of the details of the order, including color choice.  Please contact the shop prior to ordering if you have questions or concerns about a selection you're considering.

All products are handcrafted in a dog-friendly workshop.

By ordering from the Cotton Blossom Studio online store, you agree to all of these Terms & Conditions.

© 2016 - Present Cotton Blossom Studio. Designs & photos are the exclusive property of Cotton Blossom Studio. All rights reserved.

RUSH ORDERS

Need something sooner than our current turnaround time? Shopping custom and handcrafted is wonderful for gift giving, but due to the custom and handcrafted nature of all orders it leads to longer turnaround times. We do offer rush orders, for this please message the shop prior to ordering. Additional charges will apply as this requires overtime and late nights to get your item(s) done in time in addition to making sure all other orders proceed on time.

MOCK DESIGNS

Mock designs come with all custom orders. Mock designs are sent within 48 hours of ordering to the email provided when checking out. Mock designs are a perfect way to help you visualize your sign and make any changes that you’d like prior to me making the custom piece. Please be sure to check your email for the mock designs! We will wait a week for a response to your mock design, after that we will proceed with the design sent.